Real-World Help-Desk Calls
Customer: "I've been ringing 0700 2300 for two days and can't get through to enquiries, can you help?"
Operator: "Where did you get that number from, sir?"
Customer: "It was on the door to the travel centre".
Operator: "They're our opening hours".
Caller: "Can you give me the telephone number for Jack?"
Operator: I'm sorry, sir, I don't understand who you are talking about".
Caller: "In the user guide it clearly states I need to unplug the fax machine from the wall socket and telephone Jack before cleaning. Can you give me his number?"
Operator: "I think you mean the telephone point on the wall".
Caller: Does your European Breakdown Policy cover me when I am travelling in Australia?"
Operator: " Doesn't the name of the product give you a clue?"
Caller: "If I register my car in France, do I have to change the steering wheel to the other side of the car?"
Caller: "I''d like the number of the Argoed Fish Bar in Cardiff please".
Operator: "I'm sorry, there's no listing. Is the spelling correct?"
Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B fell off".
Then there was the caller who asked for a knitwear company in Woven.
Operator: "Woven? Are you sure?"
Caller: "Yes. That''s what it says on the label: Woven in Scotland".
On another occasion, a man making heavy breathing sounds from a phone box told a worried operator: "I haven't got a pen, so I''m steaming up the window to write the number on"."
Tech Support: "I need you to right-click on the Open Desktop".
Tech Support: "Did you get a pop-up menu?"
Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
Tech Support: "OK. Can you tell me what you have done up until this point?"
Customer: "Sure. You told me to write 'click' and I wrote 'click'".
Tech Support: "OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"
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